Last change: 27.05.2018

Welcome to espoca.com

By using or visiting this web site you give your agreement with Terms of service and Privacy policy

If you are not agree with some of the conditions in the present Terms of services or Privacy policy, you don’t have to use this site.

If you have any questions contact us at: info@espoca.com


The present General Terms and Conditions aim to regulate the relations between Espoca Ltd., UIC: 204880062, with headquarters: 116 Mladost, Varna, Bulgaria hereinafter referred to as PROVIDER, and the customers, hereinafter referred to as USERS of the espoca.com


Name: Espoca Ltd.

Address: Mladost 116, 9027, Varna, Bulgaria

Email: info@espoca.com

Phone number: +359 893 964 222

Registered in the Commercial Register at the Registry Agency with UIC: 204880062


Commission for Consumer Protection

Address: 1000 Sofia city, pl. Slaveikov 4A, et.3,4,6

Phone number: +359 02 933 0565

Hot line: 070011122

Site: www.kzp.bg

Commission for Personal Data Protection

Address: Sofia city, ul. Prof. Cvetan Lazarov N2

Phone number: +359 02 91 53 518

Email: kzld@government.bg, kzld@cpdp.bg

Site: www.cpdp.bg


Espoca.com is an e-commerce platform through which Users can enter into contracts for the purchase and sale of the goods offered by the Provider, including the following:

– Make any payments in relation to the contracts concluded through the espoca.com platform;

– View products, pricing, characteristics and delivery terms;

– To register and create an account, use additional services and provide information;

– Enforce their right of withdrawal, where applicable, under the Consumer Protection Act;

– Make electronic statements regarding the conclusion or performance of contracts with the Provider at espoca.com;

The espoca.com vendor arranges the delivery of the goods and guarantees the rights of the users provided by the law in the framework of good practices and commercial law.

Users pay the espoca.com vendor fee for the delivered goods and services at the price stated in the platform.

The Provider and the user at espoca.com agree that the statements regarding the conclusion and execution of the purchase contract can be made electronically within the meaning of the Electronic Document and Electronic Signature Act.


For using the services in espoca.com and concluding a contract between Provider and User for purchasing products is necessary:

  • The User must be at least 16 years old or more
  • The User should be familiar with this Terms of services, to be agreed with them and to accept them
  • When signing up or placing an order, the user should give correct and actual data
  • Provider should confirm the purchase of the User by email

These General Terms apply to both Users who have registered at espoca.com and to Users without registration in the same trading platform.

Users mainly exploit the interface on the Provider’s website to enter into contracts for the sale or purchase of the goods offered by the Provider or to make electronic statements in their relations.

Upon user registration, it is necessary to enter a password for remote access chosen by him /her. By filling in this data and clicking on the “REGISTER” button or another statement in the sense of consent, the User declares that he/she is familiar with these Terms and Conditions, agrees with their content and undertakes to comply unconditionally with them.

The Provider confirms the registration made by the User by sending a letter to an e-mail address indicated by the User. The user confirms the registration by email in the letter sent by the Provider. After the confirmation is done, between the Provider and the User contractual relationship arises.

When making a registration, the User is obliged to provide correct and up-to-date data and to revise them promptly upon their change.

In the case of user registration throughout a social networking account, a party to the contract is the person who is the owner of the account for the registration in the relevant social network. In this case, the Provider has the right to access the data identifying the User.

The Agreement between the User and the Provider presents these Terms of Service, altogether with any amendments and additions thereto, the Privacy Policy and the Cookie Policy.

In the case of ordering goods without making a registration by the User, the latter accepts these Terms of Service at the time of order or by pressing the “PLACE ORDER” button.

The procedure to conclude a contract between Provider and User is:

  • Entering in espoca.com
  • Choosing one or more items offered by the Provider
  • Giving the required data of the User as part of the contract
  • Giving the required data to the Provider for shipping
  • Choosing a payment method
  • Confirming the order

Beneficiaries and the Provider make separate contracts for the purchase and sale of the goods claimed by the Users, although they have been selected in one electronic statement.

The rights of the Users are exercised separately for each contract.

The supplier may organize together and simultaneously the delivery of the goods ordered by separate contracts.

The user can pay the price for the individual contracts at once.

When exercising the rights under a contract, the User is obliged to indicate the contract and the goods in respect of which the rights are exercised.

The main features of the goods offered by the Provider at espoca.com are defined in the description of each item on the same site.

The price of the goods includes VAT (Value Added Tax).

The cost of transport costs at espoca.com is determined by the Platform Provider.

Users agree that all information required by the Consumer Protection Act may be provided through the espoca.com interface or e-mail address.

Consumers are entitled, without due compensation or penalty and without giving any reason, to give up the contract within 1 month from the date of acceptance of the goods. For this purpose, you need to follow and perform the instructions at the following address: https://www.espoca.com/en/return-and-exchange/

The right of withdrawal does not apply to the supply of goods made to the User or according to his individual requirements.

Where the User has exercised his right of withdrawal, Supplier shall reimburse all sums received by the User, including shipping costs, not later than 14 days from the date of notification of the User’s decision to withdraw from the contract.

When exercising the right of withdrawal, the costs of returning the delivered goods are at the expense of the User.

The user is obliged to store the received goods and to ensure the preservation of their quality during the period in which he/she can exercise the right of withdrawal.

The User may exercise his/her right of withdrawal by making a statement to the Provider via e-mail at: info@espoca.com

The Provider may withhold payment of the User’s amounts until he receives the goods.

The user is obliged to return the goods in a commercial form, which allows it to be sold again. In the event of a defective commercial appearance of the goods, the Supplier may, at its discretion, refuse to accept a waiver of the contract.

If the Contractor can not fulfill the contract because he does not have the ordered goods, he is obliged to inform the User and to reimburse him the sums paid.

For the unsettled cases, these Terms and Conditions shall be governed by the rules laid down in the Commerce Act and the Consumer Protection Act.

The Supplier is at any time entitled to amend and/or supplement these Terms and Conditions.


The User agrees with the Provider’s Privacy Policy, which is located at: https://www.espoca.com/en/privacy-policy/

The Provider undertakes measures to protect the Personal Data of the User in accordance with the Personal Data Protection Act.

The User agrees that the Provider is entitled to process his or her personal data under the Privacy Policy.


The User Agreement with the Supplier at espoca.com is terminated in the following cases:

– By mutual agreement between the parties;

– If one of the parties to the contract is unable to fulfill its obligations;

– In case the user fails to pay the due price for the ordered goods;

– Upon termination of the Terms and Conditions;

– At the request of the user.

The Supplier has the right, in its sole discretion, to unilaterally terminate the Contract without giving notice and without due compensation if the User violates the present General Terms and Conditions, the legislation in the Republic of Bulgaria, the generally accepted moral norms, rules and practices in e-commerce .


The Provider is not responsible in case of problems on the Internet, occasional events, technical reasons, as well as orders of the competent state authorities.

The Provider shall not be liable for damages caused by the User to third parties.

The Provider does not assume any liability for damages and losses incurred to the Users as a result of the use of third party sites whose links are located at espoca.com

The user is responsible for accessing third-party sites as well as any risks associated with the use of third-party content, products and services.

The Provider shall not be liable for damages resulting from lost profits caused to the User in concluding Contracts with the Supplier or in the process of using espoca.com

The Provider is not responsible for the time when the espoca.com site was unavailable due to force majeure.

The Provider is not responsible in the event of a contract, provision of information, loss or alteration of data occurring as a result of a false identity of a third party presented to the User.


The entire content of the site, including, but not limited to, all images, illustrations, graphics, images, texts, software, designs, databases, and any information on espoca.com is the exclusive property of the Provider and is the subject of copyright law.

The use of the information and content on this site in any form whatsoever for commercial purposes is strictly prohibited except in the case of a consent of the Provider or a contract between the Provider and the User. In case of violation of the Supplier’s rights by the User, the latter is obliged to indemnify in full the Provider for the damages caused.


These Terms and Conditions also include the following documents – applications:

– Privacy policy

– Cookie policy

All appendices form an integral part of these Terms and Conditions.

By confirming the Terms of Service, the User confirms the acceptance of each of their appendices. By confirming any of the Annexes to the Terms of Service, the User confirms the acceptance of the Terms and Conditions themselves.

By confirming these Terms and Conditions, the User declares that he is aware of his rights under the Consumer Protection Act.

For all matters not covered by these Terms and Conditions, the provisions of the Bulgarian Civil and Commercial Legislation shall apply.

The Provider may modify and supplement these Terms and Conditions at any time. They will be effective from the date of publication at the top of this document.

Any invalidity of any provision of these Terms and Conditions will not invalidate the entire contract.

In the event of a conflict between these Terms and Conditions and a special contract between the Provider and the User, the provisions of the special contract shall prevail.

If you have any questions, do not hesitate to contact us: info @espoca.com